The SentriLock smart card and lockbox services are administered through the Mid-Atlantic Realty Services, Inc. (MARS). The MARS service region consists of Baltimore City, Baltimore County, Carroll County, Harford County, and Howard County. It takes approximately two (2) business days after you have paid your dues in full and received the e-mailed acceptance notification to become eligible for a SentriLock account. SentriLock fees are prorated on a quarterly basis and will renew on March 4 every year. The annual fee is $215.00 and a $50.00 activation fee is assessed for first time cards. Your SentriLock smart card must be obtained from your primary association. The SentriLock system is used in all Maryland counties with the exception of Cecil County, and reciprocity must be optained through MARS to use the card in Wicomico, Somerset, and Worcester counties.
SentriLock Smart Card Process:
- E-mail your information. Send a copy of your photo ID, real estate license (pocket cards are accepted), SentriLock Smart Card Authorized User Agreement, and a recent head-shot or photo of you to Cheryl Alexander, GBBR SentriLock Service Specialist. Be certain to include either your name and/or NRDS number in the subject line. SentriLock information, forms, and training can be found in the GBBR Library.
- Wait to hear from GBBR. Cheryl Alexander will schedule and notify you of her next available appointment. To be eligible to obtain a smart card you must have paid GBBR dues in full or be an active GBBR member.
- Attend your scheduled appointment. During your appointment you will be asked to pay the SentriLock fee (SentriLock does not accept cash), receive your SentriLock Smart Card, and go through a short tutorial. If for some reason you cannot make your scheduled appointment, please call GBBR to reschedule. If you fail to cancel or reschedule prior to your scheduled appointment, there will be a no-show fee assessed. Please remember that if you have not completed the new member orientation and Ethics & Predatory Lending course requirements within 90 days of the date the GBBR acceptance notification emial was sent, your SentriLock services will be suspended until both requirements have been completed.
Other SentriLock information:
Lockboxes can be purchased from GBBR during business hours. You must have a SentriLock smart card to take ownership of the SentriLock lockbox. New lockboxes are available at GBBR for $110.00 including taxes. Occasionally, GBBR receives an inventory of refurbished lockboxes that will be sold for $69.00 including taxes. Please remember that we cannot accept cash for lockbox purchases.
Replacement cards now require that your photo be uploaded to your SentriLock account prior to contacting GBBR. No replacement cards can be issued without a photo.Call ahead to have your card replaced before you come to the office. If your card has been deemed defective by SentriLock or your card is damaged, you will need to call GBBR to find out when your replacement card will be available for pickup. Replacement cards are typically printed and ready the same day you call. Please remember that we cannot accept cash for replacement cards.